MISSION BRIEFING

Commander, your satisfaction is our tactical priority. This document outlines our galactic returns and exchanges protocol for gear that doesn’t meet mission specifications.

📋 ELIGIBILITY PARAMETERS

Your gear qualifies for return/exchange if:

  • Request is initiated within 15 planetary cycles of delivery confirmation
  • Items are in original mission-ready condition (unassembled, unpainted, undamaged)
  • Original packaging and all components are present
  • Proof of purchase is verified

🚫 MISSION-CRITICAL EXCLUSIONS:

  • Digital Assets (3D Files, Digital Designs) – Once transmitted, these cannot be retrieved
  • Custom/Cast Items (Helmet Casts, Custom Busts) – Prepared specifically for your command
  • Opened Software/Electronics – For security and hygiene protocols
  • Merch & Soft Goods if tags removed or packaging compromised

🔄 STANDARD RETURN PROCEDURE

Phase 1: Initiate Return Request

Transmit encrypted communication to our Command Center:

Subject: RETURN MISSION – [Your Order Number]
Commander Identification: [Your Full Name] Order Number: [Galactic Order #] Product Code: [Item SKU/Name] Mission Type Requested: [Refund/Exchange] Reason for Return: [Detailed explanation] Attachments: [Photos if applicable]

Send to: [email protected]

Phase 2: Receive Authorization & Coordinates

Within 1-2 business cycles, you’ll receive:

  • Return Mission Authorization Code
  • Secure shipping coordinates
  • Packing instructions

Phase 3: Deploy Return Package

Secure all items in original packaging with:

  • Return Authorization Code clearly displayed
  • Original invoice copy
  • All protective materials

⚠️ WARNING: Unauthorized returns will be rejected at the border.

💳 FINANCIAL RECOVERY PROTOCOL

Refund Processing Timeline:

  • Initial Processing: 3-5 business cycles after receiving returned gear
  • Financial Transfer: Additional 5-10 business cycles to appear in your account

Refund Method:

  • Returns are processed to original payment method
  • PayPal orders refunded via PayPal
  • Credit/Debit cards refunded to original card
  • Shipping costs are non-refundable (unless defective item)

✅ Refund confirmation will be transmitted via encrypted email.

🔄 EXCHANGE MISSION PROTOCOL

For gear requiring different specifications:

  1. Follow standard return procedure above
  2. Specify “EXCHANGE” as mission type
  3. Include desired replacement item code
  4. We’ll deploy new gear once return is processed
  5. Expedited shipping available for urgent missions

🚀 DEFECTIVE GEAR PROCEDURE

For items arriving with manufacturing defects:

  • Immediate replacement deployment
  • Return shipping costs covered by Galacticarmory
  • Priority processing (1-2 business cycles)
  • Include detailed photos of defects in initial transmission

📞 CONTACT COMMAND CENTER

For return missions or tactical support:

Encrypted Transmission: [email protected]

Response Time: 1-2 business cycles

Headquarters Coordinates: 3726 Dogwood Lane, Tucson, US 85710

🛡️ Galacticarmory – Equipping Heroes Across the Universe