FAQ

Welcome, Commander! At Galacticarmory Store, we’re dedicated to equipping sci-fi and fantasy enthusiasts with high-quality collectibles, from 3D files to physical helmets and armor. Based on your adventures across the cosmos, we’ve compiled this FAQ to address common queries about our products, shipping, payments, and more. If you don’t find your answer here, contact our support team at [email protected]—we’re always ready to assist!

Product Questions

What types of products do you offer?

We specialize in a wide range of sci-fi and fantasy collectibles, perfect for cosplay, tabletop gaming, or display. Our menu includes:

• 3D Files: Digital designs for printing your own items at home.
• Physical Items: Helmets, armor sets (e.g., from Helldivers or Medieval themes), blasters, busts, figurines, miniatures, lightsabers, and soft goods like merchandise.
• Special Categories: MCC (likely referring to Master Chief Collection items), helmet casts, and more—all crafted for authenticity and durability.

Our products are designed for fans who value detail and immersion, whether you’re gearing up for a convention or building a personal collection.

Are your products ready-to-use or DIY?

We offer both! Physical items like helmets and armor are shipped as finished collectibles, while 3D files allow you to print and customize your own creations. Digital items are non-returnable, so ensure you have the right equipment before purchase.

Do you sell licensed merchandise?

Our products are inspired by popular sci-fi and fantasy themes, but we focus on original designs and fan-centric creations. They’re ideal for personal use in cosplay or display, not for commercial resale.

Shipping & Delivery

Where do you ship, and how long does delivery take?

We ship globally to most regions (excluding some remote areas in Asia and other isolated locations). After order processing (1-2 business days), delivery times vary:

• Standard Shipping: $12.95 flat rate via DHL or FedEx; arrives in 10-15 days after shipping. Great for urgent orders like miniatures or blasters.
• Free Shipping: Available on orders over $50 via EMS; arrives in 15-25 days after shipping. Ideal for bulk purchases or larger items like armor kits.

During checkout, enter your address to confirm availability. We’re based in Tucson, US, and strive for reliable delivery across the galaxy!

How can I track my order?

Once your order ships, we’ll email you a tracking number. Use it to monitor your gear’s journey in real-time—think of it as your personal mission log! If issues arise, reach out to us at [email protected].

Do you offer expedited shipping?

Currently, we only provide Standard and Free Shipping options. For time-sensitive needs (e.g., conventions), we recommend Standard Shipping for faster delivery.

Payments & Accounts

What payment methods do you accept?

We support secure payments via Visa, MasterCard, JCB, and PayPal. All transactions are processed safely to protect your data—no need to worry about cosmic pirates!

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account lets you track order history and save preferences for future missions.

What if my payment fails?

Double-check your card details or PayPal account. If problems persist, contact your bank or try an alternative payment method. For assistance, email us at [email protected].

Returns & Exchanges

What is your return policy?

We accept returns within 15 days of delivery for physical items. Contact us with details, and we’ll guide you through the process. Note that personalized or digital items (e.g., 3D files) are non-returnable due to their nature.

What if my item arrives damaged or defective?

We’re committed to your satisfaction! If a physical product isn’t perfect, email us immediately with photos and order info. We’ll arrange a return or exchange to make things right.

Can I exchange an item for a different size or style?

Exchanges are handled case-by-case. Contact us within the return window, and we’ll assist if stock is available. Unfortunately, we can’t exchange digital products.

General Inquiries

Who is Galacticarmory Store for?

Our target clients are sci-fi and fantasy fans—cosplayers, tabletop gamers, collectors, and enthusiasts aged teens to adults. Whether you’re into Helldivers, Medieval themes, or lightsabers, we provide high-quality, immersive gear for personal adventures.

What makes your store unique?

Galacticarmory Store blends a futuristic, adventure-driven style with reliable service. Our products emphasize detail and durability, from 3D-printable files to sturdy physical items. With global shipping and budget-friendly options, we’re your go-to hub for epic collectibles.

How do I contact customer support?

Email us at [email protected] for any questions. We’re based at 3726 Dogwood Lane, Tucson, US 85710, and we aim to respond within 1-2 business days.